Return Policy
Return and Exchange Period:
We offer a flexible return and exchange policy, allowing you to request returns or exchanges within 30 days of your purchase.
Conditions for Return and Exchange:
To ensure your satisfaction, please note the following conditions for returns and exchanges:
1. The product must be in its original packaging and show no signs of use.
2. Returns and exchanges are only applicable to non-quality-related issues.
Quality-Related Issues:
If you receive a product with quality problems or defects, we will provide a full refund or exchange at no additional cost to you. Please contact our customer support team as soon as possible after receiving the product, and we will promptly address your concerns.
How to Request a Return or Exchange:
If you wish to request a return or exchange, please follow these steps:
1. Contact us within 30 days, specifying whether you want to return or exchange the item and provide your order number along with detailed product information.
2. Our customer support team will communicate with you and provide detailed information about the return or exchange process, including the return address or exchange arrangements.
3. Please follow our provided instructions for returning or exchanging the product.
Refund Process:
Once we receive and inspect the returned item, we will process your refund promptly. Refunds will be issued using the original payment method. Please note that the processing time for refunds may vary depending on your original payment method.
We are committed to delivering high-quality products and excellent customer service. If you are dissatisfied with your purchase or have any concerns, please do not hesitate to contact us. We appreciate your support and trust and look forward to providing you with an outstanding shopping experience.
If you have any questions or need assistance with returns or exchanges, please contact our customer support team info@okeipet.com. We are here to assist you throughout the return and exchange process.
We offer a flexible return and exchange policy, allowing you to request returns or exchanges within 30 days of your purchase.
Conditions for Return and Exchange:
To ensure your satisfaction, please note the following conditions for returns and exchanges:
1. The product must be in its original packaging and show no signs of use.
2. Returns and exchanges are only applicable to non-quality-related issues.
Quality-Related Issues:
If you receive a product with quality problems or defects, we will provide a full refund or exchange at no additional cost to you. Please contact our customer support team as soon as possible after receiving the product, and we will promptly address your concerns.
How to Request a Return or Exchange:
If you wish to request a return or exchange, please follow these steps:
1. Contact us within 30 days, specifying whether you want to return or exchange the item and provide your order number along with detailed product information.
2. Our customer support team will communicate with you and provide detailed information about the return or exchange process, including the return address or exchange arrangements.
3. Please follow our provided instructions for returning or exchanging the product.
Refund Process:
Once we receive and inspect the returned item, we will process your refund promptly. Refunds will be issued using the original payment method. Please note that the processing time for refunds may vary depending on your original payment method.
We are committed to delivering high-quality products and excellent customer service. If you are dissatisfied with your purchase or have any concerns, please do not hesitate to contact us. We appreciate your support and trust and look forward to providing you with an outstanding shopping experience.
If you have any questions or need assistance with returns or exchanges, please contact our customer support team info@okeipet.com. We are here to assist you throughout the return and exchange process.